Terms of Service

Last Updated: October 15, 2026

Who We Are

Discover Zenflix, the seller of record for every Subscription purchased on https://zenflix.shop. We offer IPTV subscription access to a broad streaming catalogue — 22,000+ live channels, a 41,000+ VOD library and 3,400+ TV series — delivered across 4K Ultra HD, Full HD 1080p, HD 720p and SD stream qualities on Smart TV, Android, iOS, MAG, Enigma2, PC/Mac, Firestick and Roku devices.

Access to the Service is sourced from independent Third-Party Providers. We do not host, own or control the underlying video streams. Our role is to sell and administer the Subscription — nothing more, and nothing less. We are not an affiliate of any other brand, not a reseller operating under someone else's name, and not a middleware vendor.

Eligibility

Access to the Service is reserved for adults. You must be of legal age to enter into a binding contract in your country of residence before purchasing a Subscription or activating a Trial.

By purchasing, you represent and warrant that you meet this age requirement. If you do not meet it, you may not purchase or use the Service, and any Subscription obtained in breach of this section may be terminated.

Jurisdiction and Legality — Your Responsibility

You are solely responsible for determining whether use of the Service is legal in your country of residence before purchasing.

Laws governing IPTV and streaming vary significantly from country to country. We make no representation that the Service is legal or appropriate in any particular jurisdiction. Nothing on https://zenflix.shop should be read as a statement about the legality of the Service where you live.

This page is not legal advice. If you are unsure whether accessing IPTV content is permitted in your jurisdiction, consult a local lawyer or your national telecom regulator before you purchase.

No Content Hosting

We do not host, upload or store video content. The streams accessible through the Service originate from Third-Party Providers, and we exercise no editorial or technical control over their catalogues.

We do not knowingly provide access to unlicensed rebroadcasts. Where a valid copyright notice is received, we act on it in line with our Copyright Policy: we review the notice, assess it, and take appropriate action, including removing or disabling access to the identified material where warranted. Rights holders can reach us at contact@zenflix.shop.

Trial and Purchase

Experience the Service before you commit. The 24-hour trial is offered so you can test stream stability, device compatibility and the breadth of the 22,000+ live channels and 41,000+ VOD titles on your own setup before deciding on a full plan.

Subscription options are straightforward:

By purchasing a full Subscription, you acknowledge that you had the opportunity to evaluate the Service during the trial period first. The trial works with all major players, including TiviMate, IPTV Smarters Pro, GSE Smart IPTV, XCIPTV Player, Smart IPTV, Flix IPTV, IPTV Extreme Pro and DUPLEX IPTV.

Refunds

Get full clarity before you buy. The 24-hour trial exists precisely so you can evaluate the Service — channel quality, device compatibility and content library — before committing to a full Subscription.

Because that evaluation opportunity is provided upfront, full Subscriptions are not refundable by default. This is our standard position, not an absolute one: we may issue a refund at our sole discretion on a case-by-case basis. A refund issued in one case creates no entitlement in any other case, and no pattern of discretionary refunds modifies this default.

Nothing in this section removes or replaces any statutory right that applies to you and cannot be excluded. For the full procedure and conditions, see our Refund Policy at https://zenflix.shop/refund.

Acceptable Use

Watch on your own terms — within the boundaries of personal use. The Service is licensed for personal, non-commercial use only. You agree not to resell, redistribute, publicly exhibit or rebroadcast any part of the Service, and not to share your credentials outside your household.

Any violation of this section results in immediate termination of your Subscription without refund. We monitor for resale and credential-sharing activity, and accounts found in breach may be suspended pending review.

Indemnification

You agree to indemnify, defend and hold harmless Zenflix, its owners and operators from any claims, damages, fines, penalties or legal action arising from your use of the Service. This includes violations of local broadcasting or streaming law in your jurisdiction, copyright claims tied to your specific use, and third-party claims resulting from activity on your account.

This obligation survives termination of your Subscription and remains in effect for as long as any related claim may be brought.

Limitation of Liability

Our total liability for any claim related to the Service is limited to the amount you paid for your current Subscription. We are not liable for indirect, incidental or consequential damages — including legal consequences you face in your jurisdiction, service interruptions, or changes to content availability.

Access to the Service is provided on an "as available" basis. To the maximum extent permitted by applicable law, we exclude all implied warranties not expressly stated in these Terms.

Service Availability

Enjoy a broad and evolving catalogue, with the understanding that lineups shift. Channel lineups, content availability and uptime are not guaranteed and may change without notice as Third-Party Providers update their offerings.

Where an uptime target of 99.9% is referenced, it is presented as a target rather than a contractual guarantee. Scheduled and emergency maintenance, upstream provider changes and network conditions outside our control may affect availability.

Termination

We may suspend or terminate accounts for violation of these Terms, fraud, chargebacks, or resale activity, without refund. Termination may be immediate where the breach is serious or where continued access would expose us or other customers to risk.

You may stop using the Service at any time. Termination does not entitle you to a refund except where we determine otherwise at our sole discretion under the Refunds section above.

Privacy

Use of the Service is also governed by our Privacy Policy at https://zenflix.shop/privacy. It explains what data we collect, how we use it, and the rights available to you under the GDPR (Regulation EU 2016/679) and the CCPA.

Governing Law

These Terms are governed by the laws applicable to the European Union (GDPR — Regulation EU 2016/679) and the United States (CCPA, DMCA 17 U.S.C. § 512).

If a dispute arises, raise it with us first at contact@zenflix.shop so we can attempt to resolve it directly. Nothing in these Terms waives any statutory consumer right available to you, and nothing here limits your ability to bring a claim before a competent authority in your place of residence.

Changes to These Terms

We may update these Terms to reflect changes to the Service, our practices or applicable law. When we do, we revise the "Last Updated" date at the top of this page and, where the changes are material, notify active customers by email or through a notice on https://zenflix.shop.

Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with an update, stop using the Service before it takes effect.

Contact

Questions or complaints go to contact@zenflix.shop. We aim to respond to all enquiries within a reasonable timeframe.

Policy Version History

VersionDateSummary of Changes
1.0October 15, 2026Initial version published.